Business content is important, and intellectual property sometimes needs to have the right protection in place. Enterprise content management solutions offer a lot to keep intellectual property secure and distribute it when necessary. Today, there is a lot of technology being used in the ECM space, such as cloud hosting and computing services. There is a question that you may have when it comes to the management of your business content.…
As the COVID-19 pandemic continues on, government and health officials the world over continue to urge people to maintain social distancing while wearing masks and washing their hands as much as possible. But what if you can’t always get to a sink to wash your hands? Today, hand sanitizer is more popular than perhaps it’s ever been. It provides a quick and easy way to kill any germs that might be lingering on your hands before you go about your day.…
A customer calls in and is placed on hold for several minutes. Then, another person picks up the extension and needs to find out some pertinent information for the caller, resulting in another extended wait time. By the time an order is complete, the caller has been getting frustrated by the delays and isn’t certain if they are satisfied with their experience. Is this scenario familiar to you and have you heard complaints from various consumers?…
