Own A Laundromat? How To Protect Your Investment And Keep Your Customers Happy

If you own a laundromat, you know how expensive the equipment is. You also know how important your customers are to your business. If your customers aren't happy, and your equipment isn't cared for properly, you won't be in business for long. That's where these tips come in handy. The tips provided here will help you care for your equipment, and keep your customers satisfied.

Have Someone On-Site at All Times

When it comes to well-maintained equipment, and happy customers, the best thing you can do is hire an on-site supervisor. Your on-site supervisor will ensure that your machines are functioning properly, and will be there to take care of customer needs, should they arise. People are less-likely to vandalize your equipment, or leave serious messes, if you have someone on-site whenever your laundromat is open. An added benefit is that your on-site supervisor will be able to notify you as soon as there's an issue that needs to be taken care of, which means broken machines will be repaired quicker.

Give Your Machines the Proper Service

In addition to the on-site supervisor, it's also important that you inspect your machines once a week. This will help ensure that your washers and dryers are always in good working condition. You should also have them inspected by a service technician at least once a year. If your laundromat is constantly busy, you should have your machines serviced at least twice a year. In a busy laundromat, washers and dryers are working non-stop all day long. You want your machines to last as long as possible before you need to replace them again.

Keep It Clean

If you want your laundromat to continue thriving, you need to maintain a clean, well-functioning facility. You need a place where customers enjoy bringing their laundry to. The best way to do that is to keep your facility clean. Whether you hire an on-site supervisor, or not, you need to make sure your facility stays clean throughout the day. This should include sweeping the floors, wiping down the washing machines, and cleaning the lint traps in the dryers. It's important to note that cleaning the lint traps each day will help extend the life of your dryers, and prevent lint fires.

Make Your Presence Known

When you own a laundromat, you want your customers to know who you are. Go in and make your presence known. Talk to your customers, and find out what you're doing right, or possibly wrong. Once your customers know you care, they'll be more likely to care for your equipment, which will reduce your maintenance costs.

Contact a service, like Metropolitan Laundry Machinery Sales Inc., for more help.